Refund policy
PRODUCT RETURNS
It’s our goal that every customer is fully satisfied with their purchase. We love the opportunity to make you happy, yet we understand that sometimes a purchase just isn't right and we hope you will contact us if you are unhappy with your purchase.
We regret that we are unable to offer refunds due to the personalization of each product. But we will do whatever we can, whenever possible, to make it right.
If you are not satisfied with your purchase, you have 30 days from the date of purchase to contact us to discuss a plan.
ORDER CANCELLATIONS
Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase. This includes but isn’t exclusive to changes like the following:
- Changing the item
- Delivery/billing address
- Adding items to your order
- Shipping method
If you wish to cancel your order, we ask that you contact our support team CLADesignsFL@gmail.com.
*I SHINE ACCEPTS NO RESPONSIBILITY FOR MIS-SHIPPED ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY PURCHASER. WE WILL NOT REFUND OR REPLACE ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY THE PURCHASER.
Questions? Please contact our support team at CLADesignsFL@gmail.com.
Reserved Rights Regarding Approved Returns: If a return is approved, it is necessary that you ship your return items back to us within 7 calendar days. If your items aren’t shipped within said time frame, IShineOfficial may at its discretion deny the return request.
Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, contact our Customer Care team at CLADesignsFL@gmail.com within 7 business days of the approval. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning by mail: For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. If this is not filled out correctly, your return may experience issues in processing.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center.
IShineOfficial is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
WARRANTY TERMS & CONDITIONS
Electronic Devices - 5 year limited Warranty: IShineOfficial warrants electronic devices for a period of FIVE (5) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.
The warranty covers working parts that affect the primary function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify I SHINE during the warranty period, I SHINE will, at its discretion, replace the device free of charge.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. The barcode located on the box guarantees the authenticity of the device. To make a warranty claim, you will need to email CLADesignsFL@gmail.com for assistance. Shipping costs are non-refundable.
Consumable Products: Due to the nature of consumable products, IShineOfficial consumable products are not eligible for returns nor refunds.
